Anonymous
map-marker Smiths Station, Alabama

Terrible care!!

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After surgery, there was no room available in the hospital, so the patient was put in a "holding area" overnight. It was extremely noisy and we hardly ever saw a nurse. No way the patient or their caregiver could get any rest.
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User's recommendation: Don't stay overnight if you can avoid it!!

Wanda H Dai

Recent Hospitalization

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I recently spent almost 3 weeks in the care of UAB. I've been in other hospitals over the years but UAB was amazing. The staff, the Doctors, the Nurses. I was well informed as was my family about my Condition my care and home care. The doctors really seemed to care about the quality of care they were providing. The nursing staff on the floor I was on as well as ICU where I spent over week. These were the best nurses I've seen or had in my life. Thank you
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User's recommendation: Highly recommend

Anonymous
map-marker Columbus, Georgia

Terrible ER “holding” location

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UAB Hospital - Terrible ER “holding” location
Had to take my husband to the ER due to pending surgery there and a few days prior to the surgery he began spiking fever and became severely dehydrated. While the nurses and doctors in the ER were great the room was dirty but I could overlook that, since the ER provides private rooms. HOWEVER due to his condition it was recommended that he stay for observation for 24 hours. After you leave the ER you are placed in a hallway to await getting placed in a room if no rooms are available. My husband is very sick and he is placed in a hallway with other patients with partitions separating them. No privacy, bright lights and its 2 am! How is a sick patient supposed to rest this way. I would not recommend this ER to anyone that may need to be admitted!
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User's recommendation: Don’t go if there’s a chance you may be admitted!

4 comments
Guest

When a hospital is so overcrowded that they have to put patients in the hallway, they cannot just turn off the hallway lights. Why is that hard for you to understand?

Guest
reply icon Replying to comment of Guest-2440107

No clue as to why this double posted.

Guest
reply icon Replying to comment of Guest-2440107

They can dim the lights and try to be quiet. The nursing staff doesn't need to be laughing and sound like they are partying!!!

People are sick and there needs to be some compassion. What has happened to the nursing profession??

Guest

When a hospital is so overcrowded that they have to put patients in the hallway, they cannot just turn off the hallway lights. Why is that hard for you to understand?

View more comments (3)
Shanavia Brb

Dirty room!

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Hair in the sink and all over the toilet. Bathroom mirror wasnt even wiped down. I slept beside dried blood beside my bed. This is an easy job dont understand the laziness! The treatment was awesome by the staff. Great food
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Pros:
  • Food and teamwork
Cons:
  • Unclean

User's recommendation: Please make them reclean your room if it’s this dirty! Awesome hospital for such uncleanliness

Robert P Kwf

Poor staff

When my husband first started coming here everything was great.. he would have numerous appointments a week and they would schedule him to where we would have several in a couple of days instead of running up there every day of the week.. now we get there and they say he was supposed to be here at this time and there at at that time.. they have no idea what is going on anymore.. I dont know what happened but something needs to change it makes it impossible for me to keep medical appointments..even the Drs have been upset on the way the schedule or dont schedule fix it UAB
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Preferred solution: Better scheduling like it use to be.. where we had 3 days at uab and the other 2 for other appointments

Christina C Llz

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Verified Reviewer

Im so disappointed!

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I was in the hospital in my town for 2 weeks. They weren't able to treat me so they sent me to UAB. I've always heard wonderful things about them. All of my friends & family said UAB would be the best. They told me to go thru the ER. I was in there for 12 hrs! I didnt see a dr for 16 hrs. I have Stasis Dermatitis. My skin is literally rotting off! So I tell them the pain is unbearable. The dr says oh! Yes mam! Definitely! We will get u something for ur pain. Of course! I was so excited bc i had been there 16 hrs & in pain the whole time. So what did they bring me?? Tylonal 325mg every 6 hrs I honestly thought it was a joke or something. I mean my skin is rotting off & u give me 325mg of Tylenol! I will never go there again! My bed was never changed. I didnt get my lunch until 3:30pm. They never got my meds straightened out so for 3 days I was out of my depression meds. I told them all they had to do is look at my pharmacy printout. They never did. They had me on a strict diet. I asked why? Is it bc Im fat? Nurse said, bc ur diabetic! Looking at me like I'm crazy! I said umm no. Im not. Never have been. The whole thing was just a nightmare!
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Cons:
  • Staff is rude
  • No sympathy
  • Seem uneducated

Preferred solution: Nothing

User's recommendation: Dont go!

Aryel Csq
map-marker Heflin, Alabama

Lack of Communication

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My dad has been coming to this hospital for his cancer care and twice for bowel obstructions. The infusion clinic is fine - the problems have always been with the teams not communicating with one another, especially when it comes to treatment with the bowel obstructions. Every time there's a change in the plan, neither the nurses nor us know about any kind of change til about 3 or 4 hours after it's been made. In the meantime, we've been sitting there all day waiting. My dad was supposed to have a procedure done today but because that wasn't communicated with the nurses, so they game him a blood thinner this morning. Now we have to wait another entire day for this procedure, when this easily could have be avoided if they'd told the nurses what they wanted to do. The last time we were here, my dad needed a venting tube and the nurses didn't even know how to flush it because it was assumed they already knew how and didn't need extra training. We had to stay an additional 2 weeks because they kept breaking the thing. It wasn't until one nurse finally admitted she didn't know what she was doing that the problem was finally resolved, and by that point we'd been at the hospital for an entire month. On top of that, the nurses keep trying to give my dad solid foods while he has an NG tube in to empty his stomach. Solid foods would clog the tube, but because jello counts as a liquid for some inexplicable reason, they keep trying to give it to him and he can't eat it. Both this visit and the last one have been fraught with a lack of communication and an unfortunate and highly disconcerting lack of common sense.
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User's recommendation: If you can help it, avoid this place like the plague. The lack of communication blurs the line between professional and incompetent. It's not worth coming here.

Niyah Jnr

Bad and rude employee

i came to visit and check on my prescription and was treated like meer criminal by a guest service person. since then i changed my dr to another hospital
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Preferred solution: Apology

User's recommendation: bad place

Anonymous
map-marker Oneonta, Alabama

If I had Nero doctors that was knowledgeable about spinal fluid leaks .

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Spend four days for testing . I was admitted for a spinal leaks headache . After testing was done the Nero admitted he has no knowledge of cervical spinal leaks. He should have asked for a Nero Sutgeon consult before discharging me. Called Duke University that day with my same symptoms, they kindly set me up with a Nero surgeon just send in my scans. UAB has specialist that could have helped me , I did not even get a referral to see a specialist outside of the hospital . The doctors were well informed I have Mast Cell disease and only have a diet of 18 foods ( potatoes , rice sweet potatoes , apples chicken -and such ) I was placed on a diabetic diet , I am not diabetic though . I could not order any food from the menu line do to such . When it got fixed on the last day , they said we can send you GF toast but it will not be toasted and served frozen . We were also told rice , chicken , apples, baked potatoes can not be cooked on an individual basis . So I had one meal in 4 days!!! My husband was running allover town looking for a basic chicken breast baked or grilled and rice . Those should be basics cooked everyday. I have been at Beookwood and Grandview and had no problem getting basic food needs. My bedding was never changed while there, floors never cleaned , bathrooms never touched, nothing disinfectant ever !!! I will say the radiology dept experience was top notch and the best experience ever! PCT only came around for vitals , you never get water refilled unless you ask several times, you are lacking badly behind Brookwood and Grandciew. I would stay by myself for days in those hospitals for my chronic illness , my husband never left my side while at UAB, it was my first and last time.
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User's recommendation: Go to Grandview or Brookwood

Anonymous
map-marker Acworth, Georgia

Would not recommend

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My Mother went to UAB for some help having a tumor in the muscle of her eye and eye pain. Everyone says if a person has cancer this is the hospital to go to. This hospital was not any help. She was there for over 24 hours in the ER for the hosptialist Dr on duty to tell us that he is discharging her and there is nothing they can do. My Mom begged him to admit her to the hospital and do something for her cancer. He said no I am not admitting you I am sending you home and follow up with an eye Dr. Her cancer is not in her eye it is in the muscle above her eye. She didn't need an eye Dr. while she was there he had an eye Dr see her. She was treated terrible at this ER. She is 84 years old and bed bound. I would not recomment this hospital to anyone. I sure hope they can look into what is going on and how the hospitalist Dr's treat patients. This is unacceptable when patients need help in everyday life especially when patients can't help themselves. This is less than a rating 1. I am very disappointed in this hospital. User's recommendation: I do not recommend. UAB Hospital Cons: Poor quality care.
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User's recommendation: Do not recommend

Anonymous
map-marker Acworth, Georgia

The worst ER I have ever been in.

My Mother went to UAB for some help having a tumor in the muscle of her eye and eye pain. Everyone says if a person has cancer this is the hospital to go to. This hospital was not any help. She was there for over 24 hours in the ER for the hosptialist Dr on duty to tell us that he is discharging her and there is nothing they can do. My Mom begged him to admit her to the hospital and do something for her cancer. He said no I am not admitting you I am sending you home and follow up with an eye Dr. Her cancer is not in her eye it is in the muscle above her eye. She didn't need an eye Dr. while she was there he had an eye Dr see her. She was treated terrible at this ER. She is 84 years old and bed bound. I would not recomment this hospital to anyone. I sure hope they can look into what is going on and how the hospitalist Dr's treat patients. This is unacceptable when patients need help in everyday life especially when patients can't help themselves. This is less than a rating 1. I am very disappointed in this hospital.
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Cons:
  • Poor quality care

User's recommendation: I do not recommend

1 comment
Guest

Location was Birmingham Alabama not in Georgia.

Shahzeb A Rmw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abbottabad, Khyber Pakhtunkhwa

Bad service

i hope life is treating you fine , its shahzeb from pakistan who travelled all the way for hours one end of the world to the other to get a surgery at your hospital and i was told this is one of the best in countries and alot if other stuff that i believed and got surgery and i have no complaints for doctor but your financial team , no one pays in advance anywhere in world and i was asked to pay in advance for surgery and i paid and i am still being asked to pay 50p more dollars after almost lore than month of a surgery since the surgery was performed on 1st nov , i dont have a problem with them asking for legitmate money but theyre doing it without giving me a proof or a bill , i almost called and emailed mitch and your accounts department a 10000 times and told them that if i dont submit a bill in 3 days of landing at my country i am not getting paid and i said it again ad again tk them but they always gave me a new date and because of them i had to stay almost 20 days to await bills and it costed me almost 4000 follars extra to just stay , they took my money advance before surgery and i dont know how can they do it without giving a bill , its been more than a montha now and bill is still not here , even my surgeon has told them tos end me bills but they didnt , i not only lost all the money i gave you people to get a surgery since its been more than 3 days after landing in my home land but i lost extra 4000 dollars just waiting for my bills there in birmingham and all the other stress i had is still out of the world for me , i know you wont do anytbing about it since all the caring is in words only not actions
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Loss:
$11000
Pros:
  • Price was right
Cons:
  • Worst service

Preferred solution: Full refund

Christina C Cbq
map-marker Birmingham, Alabama

I was sent here by my Dr to have my lung drained of fluid and have very severe shortness of breath. I came by ambulance and I have been sitting in the ER waiting room now 12 hours

I was brought in by ambulance 12 hours ago and sat put in ER waiting area where I still remain at this moment as I see many have went back who came in AFTER me and as well as because of my cough due to my lung filling with fluid I have been sat with people with coughs PLUS possible COVID and I am also a liver patient here and I have no immune system as it is. This hospital is the most unorganized, unprofessional I have EVER seen. I have now been told they aren't sure how much longer I will have to wait. I NEED TO BE SEEN LIKE NOW
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Preferred solution: To be seen

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Betsy R Gfz

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Verified Reviewer
| map-marker Birmingham, Alabama

Complaint

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I would not recommend this place to anyone they are awful when you have cancer they will not except any test from anywhere else and they can't tell you the right thing the nurse says one thing the surgeon says another thing the can't get it right. Than they think you have all the time in the world and make you an appointment that is covient to them not to you a d charge your insurance for unnecessary test. I would not go to UAB Kirtland clinic ever....
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Pros:
  • Price was right

Preferred solution: Apology

User's recommendation: Do not go to UAB Kirtland clinic

Anonymous

Not satisfied

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I went in to the women's clinics on the 5 th floor to meet with the doctors nurse I was shocked for them to examine me no one told me that no one do on the door and anyone could just walk into the room I didn't like that. I had 2 test done already and they wanted me to have them done again which I will not do I will go back to where I had the test done. I would not recommend anyone go to UAB at all .
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Preferred solution: No service from them ever again

User's recommendation: Would not recommend UAB

Lucille D

UAB Clinic Governor's Drive Huntsville.

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I have been going to UAB Clinic Huntsville Family Practice some of these nurses are so nasty to the patients they talk to them so rudely they should not be working in the medical field if they treat patients like fmgarbage. We have insurance Medicaid Medicare private insurance we are not going there for free. They all need retraining on how to care and treat patients good customer service many of us are elderly we are not pieces of garbage for these nurses to take their elderly abuse on. This is scandalous over there. Please tell the admiretraininreadministrators about this.
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Cons:
  • Poor quality care

Preferred solution: Let the company propose a solution

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